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Spare parts service

We send small spare parts and provide you with step-by-step instructions on how to repair them yourself here

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Self-repair tent poles

Would you like to replace a defective pole segment yourself? In order to provide you with the correct pole segment, we need some information about the product in advance. Please send us a spare parts request using the form on the right.

Quick guide to self-repairing rods

  1. Pull off or unscrew the end tip of the tent pole.
  2. Loosen the rubber from the end tip.
  3. Replace the defective segment.
  4. Rethread the rubber.
  5. Tie the rubber to the end tip and insert or screw it back into the end segment. Done

Costs for poles and shipping

The price for a boom segment is € 7.00.
DHL shipping costs € 7.50 within Germany and € 15.00 EU-wide.

Tips and tricks to avoid pole breakage

Pole segments that are not fully inserted into each other are the most common cause of pole breakage. Especially when pitching tunnel tents, it is advisable to push the poles into the pole channels starting from one side and never pull them from the opposite side. The segments can come loose when pulling. Re-inserting them into the channel will be difficult and can be the source of a breakage.

Video instructions for replacing a boom segment

You can carry out small boom repairs yourself without any previous knowledge. Our repair video provides step-by-step instructions for quick and easy do-it-yourself repairs. Don't worry, you don't need any special tools for this.


Personal information

Product information

Information about the defective boom

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