We can repair many things!
It can always happen that equipment gets damaged. In such cases, the WECHSEL repair service is on hand to advise you and help you get your WECHSEL equipment back on track. Unfortunately, we cannot offer repairs for other brands. If you discover defects in the material or workmanship and a warranty claim is valid, please contact the retailer from whom you purchased the product first.
What can be repaired
- Broken poles
- Zips on sleeping bags and tents
- Replace eyelets, webbing and buckles
- Replace valves on self-inflating mats
How do I send in a defective product?
Mark the defective area on the product and send the package with your contact details (name, address) to our repair service:
Skanfriends GmbH
Wechsel Tents
Repair Service
Lankwitzer Straße 17-18
D-12107 Berlin
Repair costs
As soon as we have assessed the damage, you will receive a cost estimate from us. DHL return shipping is €7.50 within Germany and €15.00 EU-wide.